Shipping & Handling Information:
- All orders usually ship within 1-2 business days. If orders are placed on Friday or weekends, packages will be shipped on Monday or Tuesday. We ship orders Monday through Friday, excluding holidays via Canada Post.
- Orders under $75 before taxes will be charged a flat shipping & handling fee of $15.
- Orders over $75 before taxes will be shipped FREE OF CHARGE.
- THE LITTLE HERBAL SHOPPE reserves the right to refuse to ship depending on product size and destination.
- Return Policy:
Customer Service Contact: firstname.lastname@example.org
We accept returns on unopened items in their original condition and on opened items that may have caused an allergic reaction*. Returned items can only be accepted within 30 days of original shipment date. Please enclose a copy of your receipt and note the reason for the return. We request you incur the cost of shipping the item back to us. The Little Herbal Shoppe cannot accept returned items if more than 30% of the product has been used. Your credit card will be refunded as soon as we receive your returned shipment. Please allow up to 30 days for your refund to be processed. Shipping charges are not refunded in the case of a return, exchange or credit.
We will be happy to exchange unopened products and *In the case of an allergic reaction to a product, we ask that you enclose your original packing slip noting which product caused the reaction and briefly describe your symptoms. This information will be useful to pass on to our suppliers for quality control.
If an item was shipped to you in error or if an item was damaged during shipment, please call us as soon as possible. We will immediately ship you the correct/replacement product and instruct you how best to the return the unwanted/damaged product to us.
The shopping cart should reflect accurate inventory levels while you are shopping on our site. However, due to the large volume of items we carry there may be times when items are back-ordered or no longer available. We automatically create a backorder for the item and ship it when it becomes available. YOU do not incur additional shipping charges for backordered items. If you prefer NOT to wait for a backordered item, please call us or email and let us know. If a product you have ordered is no longer available we will contact you and credit your account immediately.
Free delivery and pickup in the Altona area will be available, as well as free shipping Canada wide on all orders of $75!!
Find us at: www.thelittleherbalshoppe.com Email us: email@example.com