Shipping & Handling Information:

• All orders usually ship within 1-2 business days. If orders are placed on Friday or weekends, packages will be shipped on Monday or Tuesday. We ship orders Monday through Friday, excluding holidays via Canada Post.
• Orders under $75 before taxes will be charged a flat shipping & handling fee of $15.
• Orders over $75 before taxes will be shipped FREE OF CHARGE.
• THE LITTLE HERBAL SHOPPE reserves the right to refuse to ship depending on product size and destination.
• PLEASE NOTE: SALE ITEMS ARE FINAL SALE!  Some greatly reduced, Blowout Products may be just past their expiry date, but will still be effective. If this is a concern to you, please contact us before you place your order and we will inform you on the expiry date of the products you are ordering.

Return Policy:

Customer Service Contact: (204) 324-8626 or thelittleherbalshoppe@gmail.com

We accept returns on unopened items in their original condition and on opened items that may have caused an allergic reaction*. Returned items can only be accepted within 30 days of original shipment date. Please enclose a copy of your receipt and note the reason for the return. We request you incur the cost of shipping the item back to us. The Little Herbal Shoppe cannot accept returned items if more than 30% of the product has been used. Your credit card will be refunded as soon as we receive your returned shipment. Please allow up to 30 days for your refund to be processed. Shipping charges are not refunded in the case of a return, exchange or credit.

We will be happy to exchange unopened products and *In the case of an allergic reaction to a product, we ask that you enclose your original packing slip noting which product caused the reaction and briefly describe your symptoms. This information will be useful to pass on to our suppliers for quality control.

If an item was shipped to you in error or if an item was damaged during shipment, please call us  as soon as possible. We will immediately ship you the correct/replacement product and instruct you how best to the return the unwanted/damaged product to us.

Back-Order Policy:

The shopping cart should reflect accurate inventory levels while you are shopping on our site. However, due to the large volume of items we carry there may be times when items are back-ordered or no longer available. We automatically create a backorder for the item and ship it when it becomes available. YOU do not incur additional shipping charges for backordered items. If you prefer NOT to wait for a backordered item, please call us or email and let us know. If a product you have ordered is no longer available we will contact you and credit your account immediately.

 As of December 24, 2012, The Little Herbal Shoppe will be changing the format to online ordering only.